Everything you need to know
Here you will find answers regarding your account, our organic products, delivery, payment, and vouchers.
If your question is not listed, please contact us.
My Account
Go to the user account area in the top right corner of our online shop and click on “Register”. Enter your email address there.
You will then receive a confirmation link by email. After confirming your email address, you will be asked to create a password.
Important: You can only log in to your customer account once you have set a password.
If you have forgotten your password, you can click on “Forgot password” in the user login area. Your password will then be reset, and you will be prompted to create a new password.
If you need any further assistance, please feel free to contact us at info@schalk-muehle.at. We will be happy to help you.
You can cancel your order through your customer account. For guest orders, cancellation cannot be completed independently.
Changes to an order after it has been placed are generally not possible. If you have any questions or concerns regarding your order, please contact us at info@schalk-muehle.at – we will be happy to check how we can assist you.
At the very bottom of every Mühlenkurier newsletter you’ll find an unsubscribe link. You can also open this form and enter your email address there to end your subscription.
Products & Raw Materials
Our products and raw materials are 100% ORGANIC and certified according to the strict standards of the EU organic label. With our organic certification number AT-BIO-902 and regular unannounced audits, we guarantee the highest standards of organic quality, transparency, and trust – from the raw material to the finished product.
Animal welfare is close to our hearts. That is why all our products are certified vegan and proudly carry the seal of approval from the Vegan Society. This allows us to guarantee the consistent avoidance of animal-derived ingredients – for conscious enjoyment with a clear conscience.
Fair partnerships are the foundation of everything we do. More than 300 Austrian farmers work with us through long-term agreements. Personal relationships, mutual appreciation, and fair compensation create trust – from person to person.
For over 160 years, we have been producing with the power of water. Our hydroelectric power plant, modernized in 2020, also protects local wildlife thanks to its fish passage system. Our energy supply is complemented by 2,000 m² of photovoltaic panels – we use around two-thirds of the electricity generated ourselves, while the remainder is fed into the public grid.
General Questions
You can find all information about ingredients and nutritional values on the respective product detail pages in our online shop as well as on the back of the products themselves.
If you require any additional specific information, please feel free to contact us. Upon request, we will be happy to check internally whether the information you need is available.
You can find the exact storage instructions on the respective product detail pages in our online shop.
In general, we recommend storing our products sealed, in a dark place, and protected from heat. Once opened, they should be consumed promptly.
We produce our products as fresh as possible to ensure a long shelf life.
You can find the exact best-before date on the respective product packaging.
If a product has a shorter remaining shelf life, we will clearly indicate this and offer it at an additional discount.
We place great importance on the origin and quality of our raw materials. Our seeds and legumes come 100% from Austrian organic sources.
All additional flavor-enhancing ingredients are sourced from selected organic partners in neighboring countries as well as non-EU countries. These partners are carefully selected by us and reviewed in terms of quality, origin, and conditions.
This ensures that only the finest ingredients make it into our products.
The origin indication below the European organic seal refers to the agricultural raw materials used in a product. If a product contains not only Austrian ingredients but also organic raw materials from other countries or from outside the European Union (e.g. cocoa, vanilla, spices), it must be labelled accordingly as “EU/non-EU agriculture”. Even individual ingredients from other countries can make this labelling necessary.
We place great importance on regional raw materials and source the majority of our ingredients from Austria. However, if certain organic raw materials cannot be cultivated in Austria or the EU due to climatic conditions, or are not available in sufficient quality, we source them from carefully selected organic partners outside the EU.
Delivery & Shipping
Delivery time: approx. 5–10 days
Delivery times vary by country (Austria approx. 1–3 days, Germany approx. 3–5 days). If a parcel takes considerably longer, just get in touch with us. We’ll take care of it.
We deliver to all countries listed in our shipping table. An overview of all available delivery countries and the respective shipping costs can be found here: Shipping Cost Table.
Our products are available at selected organic specialty stores and health food shops in Austria and Germany.
If there is no retail partner near you, you can conveniently order our products online at any time.
We also focus on sustainability when it comes to our packaging. Our boxes are 100% compostable and, after delivery, are even perfect for creative craft projects.
As filling material, we use a 100% plant starch-based, compostable solution – which you can, for example, reuse as fertilizer for your plants.
Our packaging paper provides additional protection for your ORGANIC products and is made from 100% recycled paper. The adhesive tape and delivery note pouch are also made from 100% recycled paper and produced with biodegradable hot-melt adhesive.
Payments
You can choose between credit card, PayPal and Sofortüberweisung (instant bank transfer).
With advance payment, the goods are dispatched as soon as we have received your payment. Please understand that this doesn’t always happen on the same day.
Unfortunately, we’re not immune to technical errors either. So if you run into problems with a payment or an order, feel free to call us or send us an email.
Yes, your payment is secure with us. We work with trusted and verified partner companies to ensure that your payment is processed safely and securely.
For reasons of resource conservation and to reduce unnecessary paper waste, we do not send invoices automatically.
If you require an invoice, we will be happy to send it to you by email upon request.
Please first check whether the discount code has been entered correctly and whether all specified conditions (e.g. minimum order value or specific products) have been met. Also make sure that the discount code has not expired.
If the discount code still does not work, please contact us at info@schalk-muehle.at. We will be happy to help you.
Unfortunately, we are unable to apply a discount code retrospectively once the order has already been placed and paid for.
Please make sure to redeem your discount code in the shopping cart before completing your order. We appreciate your understanding.
Vouchers & Discount Codes
Giving joy is easy – and sometimes a voucher is simply the better gift. As standard, you can choose between €10 and €20 versions right here: GIFT VOUCHERS online. After purchase you’ll receive the voucher code by email – as an attractive PDF you can print yourself.
To give our products a proper celebration, we run great discount campaigns several times a year. As a newsletter subscriber, you’ll be the first to hear about them. Not subscribed yet? Get our Mühlenkurier: sign up here.
A gift voucher works like cash and therefore retains its value – it does not expire.
Discount codes, on the other hand, are limited in time and are always marked with the respective validity period.
You can redeem your voucher code directly in the shopping cart. Simply enter the code in the designated field and confirm the entry.
If the voucher code has been successfully redeemed, a green confirmation message will appear. The redemption takes place before checkout, before you are redirected to select your payment method.
Yes, you can pay for an order using multiple gift vouchers. If there is any remaining balance on a gift voucher, it will remain valid and can be used for future orders.
Discount codes, however, cannot be combined and can only be redeemed individually.
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